Refund policy

Last updated: November 11, 2026

If your order arrives defective or does not match the listing, contact us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund.

Report transit damage within 48 hours of delivery with carton and product photos. Change-of-mind returns on opened locks may not be accepted, because locks are security hardware.

2-year warranty: every KeyVane lock comes with a 2-year warranty against manufacturing faults, starting from the delivery date. Contact us with your order number and a photo or video of the problem and we will help you fix it. The warranty does not cover damage caused by incorrect installation, misuse or accidents.

Gulf orders: if you do not accept the shipping fee we confirm before dispatch, we refund your order in full.

Approved refunds go to the original payment method. Wholesale and OEM orders follow your sales contract.

Contact: sales@heshuanglock.com · WhatsApp +86 134 1106 8677.