Shipping & Delivery

We ship orders from our factory in Dongguan, China. We currently deliver to China, Saudi Arabia, the United Arab Emirates, Kuwait, Qatar and Bahrain. Every order placed on this store includes clear tracking once your parcel leaves our warehouse.

Gulf orders: shipping fee

For one lock, the shipping fee is shown at checkout. We ship by tracked line service in about 8–12 business days (United Arab Emirates about 6–10).

Lock type Saudi Arabia UAE Kuwait Qatar Bahrain
Video & face locks $66 $51 $56 $61 $54
Mortise locks $37 $27 $34 $37 $32
Rim locks $32 $23 $30 $32 $27
Slim lever locks $31 $21 $28 $31 $26
Lever, split lever, knob locks and deadbolts $24 $16 $23 $25 $21

Orders with more than one lock: the shipping fee is not included in your checkout total. After you order, we confirm the cost by WhatsApp or email before dispatch. If you do not accept it, we refund your order in full.

Delivery times are estimates from our carrier. Import duties and taxes are paid by the customer on delivery.

Processing time

  • In-stock items: typically prepared within 1–3 business days after payment clears
  • Custom orders: timeline confirmed after you approve the specification

Duties & taxes

Import duties, VAT, and brokerage fees (if any) are paid by the customer on delivery unless we agree otherwise in writing for a wholesale shipment.

Tracking

We email the tracking number as soon as it is available. If you do not receive it within the stated processing window, reply to your order confirmation or write to sales@heshuanglock.com.

Questions before you order

WhatsApp +86 134 1106 8677 · Email sales@heshuanglock.com